We ensure structured operations and continuous value with no handover gaps.
Optimize: Keeping ServiceNow Running Strong
We keep your ServiceNow platform healthy, secure, and evolving. Our optimization services ensure long-term platform stability, upgrade readiness, and measurable improvements long after go-live. From proactive administration to KPI-driven enhancements, we help you sustain value and adapt to changing business needs.
How we work
Operational-first mindset
Our focus is on keeping your platform stable, usable, and audit-ready, rather than just technically correct.
Lean processes
No overhead or process theatre – just practical routines that fit your team’s way of working.
Evidence-based support
All fixes, enhancements, or upgrades are traceable, documented, and aligned with governance.
Continuous improvement
We turn backlog items into measurable outcomes, not just completed tasks.
One team, clear ownership
Advisory, implementation, and optimization are delivered by the same experts, so there are no handover gaps.
Flexible Delivery
We can provide these services based on the customer's requirements as a project, a contract for a predefined period, or using a flex budget.
Our Optimization Services
SLA-Based Support & Issue Resolution
What it is
A structured support model for resolving ServiceNow issues based on defined Service Level Agreements (SLA), ensuring platform stability and responsiveness.
Expected outcome
Stable platform operation, reduced risks of misconfiguration, and easier audits.
Why flowworkx
We combine technical depth with business context, resolving not just symptoms but also the underlying causes.
Platform Administration & Configuration
What it is
Ongoing management of platform settings, roles, and configurations to keep ServiceNow secure, performant, and aligned with business needs.
Expected outcome
Stable platform operations, reduced risks of misconfiguration, and easier audits.
Why flowworkx
We apply best practices from implementation and governance to ensure consistency and maintainability.
Release & Upgrade Management
What it is
A structured approach to managing ServiceNow releases and upgrades with minimal disruption and maximum value.
Expected outcome
Smooth upgrades, fewer regressions, and faster adoption of new features.
Why flowworkx
We design for upgradeability from day one, which minimizes technical debt and surprises.
KPI Reporting & Dashboards
What it is
Design and maintenance of actionable dashboards and KPI reports to track performance and value realization.
Expected outcome
Clear visibility into performance, faster decision-making, and stronger stakeholder engagement.
Why flowworkx
We link platform delivery to measurable outcomes, making reporting simple, credible, and usable.
Enhancement & Backlog
What it is
Ongoing refinement of your ServiceNow platform through structured backlog management and enhancement delivery.
Expected outcome
Continuous improvement, reduced rework, and a faster time-to-value.
Why flowworkx
We combine advisory insight with delivery discipline to ensure enhancements are valuable and sustainable.
SLA-Based Support & Issue Resolution
Let’s keep your ServiceNow platform stable, scalable, and delivering measurable value
Contact us today to learn how our optimization services can help you achieve long-term success!
Kompetenz
Workflow Automation
Produkt
ServiceNow – Automate & Optimize Workflows for Enterprises
Kompetenz
ServiceNow GRC
Kompetenz
IT Asset Management with ServiceNow
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Advise: Services for measureable ServiceNow Success
Blog
ServiceNow Workplace Delivery: Future-Proof Facilities
Blog
Unlocking Value of your HR system with ServiceNow
Kompetenz
Implement: Turning Strategy into Sustainable Solutions
Kompetenz
Customer Relation & Service Management
Kompetenz
Business Process Automation (BPA)
Kompetenz
Enterprise Service Management (ESM)
Jobs
Senior Technical Consultant ServiceNow (w/m/d)
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Managed Service
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Health Assessment
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App Dev Reference
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Custom App Development
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Bank Reference
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Truck Manufacturer Reference
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