Financial institution replaces ITSM system with flowworkx. Efficiency and transparency increase.
Transforming IT Operations with ServiceNow
In today's fast-paced digital environment, organizations often struggle with outdated ITSM systems that hinder operational efficiency and limit scalability. Managing internal processes effectively requires a system that is intuitive, adaptable, and future-proof. ServiceNow stands out as a robust solution, enabling businesses to streamline workflows, improve transparency, and regain control over their IT operations. Its powerful capabilities support automation and offer seamless integration, making it the ideal choice for companies aiming to modernize their infrastructure.
Challenge:
Outdated ITSM system no longer met the customer's requirements
A leading European financial institution faced significant challenges due to their outdated ITSM system, HPSC, which was no longer sufficient for their needs.
Solution: ServiceNow, empowers enterprise to regain full control over IT processes
flowworkx implemented ServiceNow, empowering the institution to regain full control over its IT processes. The new system enhanced efficiency and transparency, providing employees access to intuitive workflows. As a result, the institution experienced faster issue resolution and improved customer satisfaction. Despite tight timelines and budgets, the project was completed successfully with minimal disruption to daily operations.
How the implementation went
The migration project from HPSM to ServiceNow involved six teams for dev-ops, ensuring a smooth transition. The project efforts amounted to €2M per year, with a total investment of €27M for licenses and managed services over five years.
Additional Modules
After the ITSM implementation, the institution acknowledged the potential of the platform and implemented additional modules like:
HR Service Delivery
Vendor Risk Management
Software Asset Management
Project Portfolio Management
The implementation brought the company numerous benefits
The ServiceNow implementation transformed the institution's IT operations, enhancing efficiency, transparency, and customer satisfaction. This case showcases our expertise in delivering tailored ServiceNow implementations that meet unique customer needs.
Empowered Employees
Access to intuitive workflows for faster issue resolution
Enhanced Transparency
Improved visibility and control over IT operations
Operational Efficiency
Streamlined processes and reduced reliance on outdated systems
Future-Ready
Equipped with a flexible and scalable ITSM solution
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