Implement: Turning Strategy into Sustainable Solutions

We take a structured approach to implementation that is designed to have a long-term impact.

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We turn the plan into a working, maintainable ServiceNow solution and empower your organization to run it with confidence. Our promise: out-of-the-box-first, clean integrations, and fully documented decisions. 

No unnecessary complexity. You get a platform that works, scales, and delivers value from day one. 

How we work

Standards first

Not custom by default. This ensures smooth upgrades.

One team

Strategy, design, build, and enablement from a single, accountable team.

Evidence-based delivery

Decisions, tests, and releases are documented.

Ready to utilize governance setup

Clean change control and audit support when needed

Our Implementation Services

Agile Delivery and Sprint Execution

What it is 
Disciplined delivery with a transparent backlog, clear acceptance criteria, and evidence for every decision. 

Expected outcome 
A predictable delivery cadence, fewer late surprises, and audit-ready documentation. 

Why flowworkx 
We keep it lean and focused: No process theater, just practical sprint ceremonies and artefacts that drive results.  

Solution Design and Architecture

What it is 
A target architecture for data, security, and integrations with clear guardrails to keep your ServiceNow platform maintainable. 

Expected outcome 
A stable foundation, smoother upgrades, and lower cost of change. 

Why flowworkx 
We don´t just document what we build, we explain why we built it. Our design choices are traceable and made to last.  

Configured Modules and Workflows

What it is 
Configuration of IT Service Management (ITSM), Integrated Risk Management (IRM), and Customer Service Management (CSM) modules using minimal custom code and workflows that reflect how your organization actually works. 

Expected outcome 
A usable system on day one, aligned to outcomes, not just features. 

Why flowworkx 
We implement with an understanding of both processes and data, ensuring that every business decision counts. 

Data Migration and Cutover

What it is 
A controlled transition from legacy systems to ServiceNow, with clean data and a rehearsed launch. 

Expected outcome 
Minimal downtime, accurate data, and a stable first week in production. 

Why flowworkx 
We plan for failure modes, mitigate risks early on, and deliver successful transitions. 

Organizational Enablement

What it is 
Preparing your organization to operate, evolve, and own the platform, not just reach “go live”. 

Expected outcome 
Fast adoption, stable day-to-day operations, and reduced dependency on individuals. 

Why flowworkx 
We provide a lightweight yet complete operating model tailored to your context, not generic slideware. 

Agile Delivery and Sprint Execution

How we measure success

We don't just deliver. We measure. Throughout the implementation process and after the system is up and running, we track what truly matters: 

  • Velocity & predictability 

  • User Acceptance Test (UAT) defect escape rate 

  • Change success rate 

  • Time-to-first-value 

  • Active users/adoption 

  • SLA attainment post go-live 

  • Support ticket volume per user 

Ready to get started? Contact us now

Let’s build a ServiceNow solution that delivers value. From day one and beyond. Talk to us about turning your strategy into a scalable, maintainable platform that creates value from the start. 

Service

Staffing Services

flowworkx offers temporary deployment of skilled ServiceNow specialists to support project needs or address short-term staffing gaps in ServiceNow management or DevOps teams.
Kompetenz

Customer Relation & Service Management

Customer-Relationship-Management (CRM) ist ein unverzichtbares System für Unternehmen, die ihre Kundeninformationen in Echtzeit organisieren, pflegen und nutzen möchten.
Kompetenz

Business Process Automation (BPA)

Business Process Automation (BPA) nutzt Technologie, um komplexe und sich wiederholende Prozesse zu automatisieren.

Kompetenz

IT Asset Management with ServiceNow

TitelStrategic, Efficient, and Trusted: We empower Organizations to Take Control of Their IT Assets with Vision, Experience, and Technology.
Kompetenz

ServiceNow GRC

We support organizations throughout their GRC journey, starting with a comprehensive assessment and the definition of an enterprise-wide risk and compliance framework.
Kompetenz

Advise: Services for measureable ServiceNow Success

flowworkx provides independent and pragmatic ServiceNow advisory that delivers measurable outcomes, clear strategy, actionable roadmaps and governance that unlocks real business value.
Kompetenz

Workflow Automation

Steigern Sie die Effizienz mit Workflow-Automatisierung. Nutzen Sie ServiceNow, um IT-, Mitarbeiter- und Kunden-Workflows zu digitalisieren, zu verschlanken und zu optimieren.
Kompetenz

Enterprise Service Management (ESM)

Steigern Sie Ihre Effizienz mit ESM. Standardisieren Sie Prozesse, nutzen Sie KI und Automatisierung und verbessern Sie die Servicebereitstellung in allen Abteilungen.
Blog

ServiceNow Workplace Delivery: Zukunftssichere Facilities

ServiceNow Workplace Delivery revolutioniert das Facility Management – intelligent, strategisch und auf die Mitarbeitererfahrung ausgerichtet. Erfahren Sie jetzt, wie es funktioniert!
Blog

Das Potenzial Ihres HR-Systems mit ServiceNow entfalten

HR systems such as Workday or SAP manage data – ServiceNow supplements them with smart workflows, thereby improving the overall employee experience.
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Managed Service

flowworkx offers 24/7 managed services for ServiceNow. Ensure smooth IT operations and expert support while focusing on core business.
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Managed Service

flowworkx bietet rund um die Uhr Managed Services für ServiceNow. Sichern Sie sich einen reibungslosen IT-Betrieb & fachkundigen Support und konzentrieren sich gleichzeitig auf Ihre Kerngeschäftsziele
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Health Assessment

Optimize your ServiceNow instance with our Health Assessment service. Audit performance, security, compliance, and ROI. Certified experts deliver actionable insights. Get a free scoping call!

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Health Assessment

Optimieren Sie Ihre ServiceNow-Anwendung mit unserem Health Assessment. Prüfen Sie Leistung, Sicherheit, Compliance und ROI. Zertifizierte Expert:innen liefern umsetzbare Erkenntnisse.
Success Story

App-Dev-Referenz

Erfahren Sie, wie ein Einzelhandelsunternehmen mit flowworkx die ServiceNow App Engine nutzt, um zentralisierte und wiederholbare Geschäftsprozesse für seine Filialen zu automatisieren
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Custom App Development

Elevate efficiency with custom ServiceNow application development by flowworkx. Build low-code workflow apps, AI automation, and industry-specific solutions with our certified experts.
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Entwicklung kundenspezifischer Apps

Steigern Sie die Effizienz mit der Entwicklung maßgeschneiderter ServiceNow-Anwendungen durch flowworkx.
Success Story

Bank-Referenz

Finanzinstitut ersetzt ITSM-System mit flowworkx. Effizienz und Transparenz steigen.
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Consulting / Professional Services

Consulting / Professional Services
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Beratung

Maximieren Sie Ihren ROI mit flowworkx Consulting Services. Expertengeführte Implementierung, Workflow-Automatisierung und AI-gesteuerte Lösungen für eine nahtlose digitale Transformation.

We are part of TIMETOACT GROUP