We take a structured approach to implementation that is designed to have a long-term impact.
Implement: Turning Strategy into Sustainable Solutions
We turn the plan into a working, maintainable ServiceNow solution and empower your organization to run it with confidence. Our promise: out-of-the-box-first, clean integrations, and fully documented decisions.
No unnecessary complexity. You get a platform that works, scales, and delivers value from day one.
How we work
Standards first
Not custom by default. This ensures smooth upgrades.
One team
Strategy, design, build, and enablement from a single, accountable team.
Evidence-based delivery
Decisions, tests, and releases are documented.
Ready to utilize governance setup
Clean change control and audit support when needed
Our Implementation Services
Agile Delivery and Sprint Execution
What it is
Disciplined delivery with a transparent backlog, clear acceptance criteria, and evidence for every decision.
Expected outcome
A predictable delivery cadence, fewer late surprises, and audit-ready documentation.
Why flowworkx
We keep it lean and focused: No process theater, just practical sprint ceremonies and artefacts that drive results.
Solution Design and Architecture
What it is
A target architecture for data, security, and integrations with clear guardrails to keep your ServiceNow platform maintainable.
Expected outcome
A stable foundation, smoother upgrades, and lower cost of change.
Why flowworkx
We don´t just document what we build, we explain why we built it. Our design choices are traceable and made to last.
Configured Modules and Workflows
What it is
Configuration of IT Service Management (ITSM), Integrated Risk Management (IRM), and Customer Service Management (CSM) modules using minimal custom code and workflows that reflect how your organization actually works.
Expected outcome
A usable system on day one, aligned to outcomes, not just features.
Why flowworkx
We implement with an understanding of both processes and data, ensuring that every business decision counts.
Data Migration and Cutover
What it is
A controlled transition from legacy systems to ServiceNow, with clean data and a rehearsed launch.
Expected outcome
Minimal downtime, accurate data, and a stable first week in production.
Why flowworkx
We plan for failure modes, mitigate risks early on, and deliver successful transitions.
Organizational Enablement
What it is
Preparing your organization to operate, evolve, and own the platform, not just reach “go live”.
Expected outcome
Fast adoption, stable day-to-day operations, and reduced dependency on individuals.
Why flowworkx
We provide a lightweight yet complete operating model tailored to your context, not generic slideware.
Agile Delivery and Sprint Execution
How we measure success
We don't just deliver. We measure. Throughout the implementation process and after the system is up and running, we track what truly matters:
Velocity & predictability
User Acceptance Test (UAT) defect escape rate
Change success rate
Time-to-first-value
Active users/adoption
SLA attainment post go-live
Support ticket volume per user
Ready to get started? Contact us now
Let’s build a ServiceNow solution that delivers value. From day one and beyond. Talk to us about turning your strategy into a scalable, maintainable platform that creates value from the start.
Kompetenz
Optimize: Keeping ServiceNow Running Strong
Kompetenz
Customer Relation & Service Management
Kompetenz
Business Process Automation (BPA)
Kompetenz
IT Asset Management with ServiceNow
Kompetenz
ServiceNow GRC
Kompetenz
Workflow Automation
Kompetenz
Advise: Services for measureable ServiceNow Success
Kompetenz
Enterprise Service Management (ESM)
Blog
Flow Designer vs. Traditional Scripting in ServiceNow
Blog
ServiceNow Workplace Delivery: Future-Proof Facilities
Blog
Unlocking Value of your HR system with ServiceNow
Service
Managed Service
Service
Health Assessment
Success Story
App Dev Reference
Service
Custom App Development
Success Story
Bank Reference
Service
Consulting / Professional Services
Success Story
Pharma Reference
Success Story
Truck Manufacturer Reference
Success Story
