flowworkx is part of

Unlocking Value of your HR system with ServiceNow

Contact Us

When it comes to HR technology, most organizations already have a system of record like Workday, PeopleSoft, Oracle or SAP. These platforms are fantastic at storing employee data, running payroll, and managing benefits. But here’s the catch: they were not designed to provide a seamless end-to-end employee experience.

That’s where ServiceNow comes in. Think of your HR system as the “brain” of HR, storing information and processing transactions. ServiceNow acts as the “hands”, making things happen across departments, workflows and tools. Connecting the two unlocks faster processes, reduces manual tasks and improves the employee experience.

Why Pair ServiceNow with your HR system?

Integrating ServiceNow with your HR system transforms a static data platform into a dynamic service experience. Here's how it works:

One-entry-point for everything

Employees no longer need to switch between portals. ServiceNow is now their central hub for HR, IT, facilities requests and more.

Effective Automation

A job change might be recorded in Workday, PeopleSoft or Oracle HRMS, but it is ServiceNow that makes sure the laptop, system access and desk move happen.

Less manual work

Say goodbye to duplicate data entry and chasing down approvals. Enjoy straightforward integrations that keep everything in sync.

Real-World Use Cases

Here’s how organizations are already adding value by integrating their HR systems with ServiceNow:

1. Streamlined Onboarding Operations

Business Scenario: 

When a new employee is added to Workday, ServiceNow automatically launches a coordinated onboarding workflow. This includes provisioning IT assets, granting system access, sending personalized welcome messages, and scheduling orientation sessions.

Business Impact:

  • Eliminates manual coordination between HR and IT
  • Accelerates time-to-productivity for new hires
  • Enhances employee experience from day one
  • Reduces administrative overhead for HR teams

2. Automated and Secure Offboarding

Business Scenario:

When an employee is terminated or resigns, Workday updates their status, triggering ServiceNow to carry out offboarding tasks. These tasks include deactivating system access, recovering assets, and notifying payroll and other relevant departments.

Business Impact:

  • Minimizes security risks by ensuring timely access revocation
  • Prevents loss of company assets
  • Ensures compliance with offboarding policies
  • Reduces manual follow-up and potential errors

3. Intelligent HR Case Resolution

Business Scenario: 

Employees submit HR requests via ServiceNow. The platform intelligently pulls relevant data from your HR system to provide contextual, personalized responses. 

Business Impact:

  • Accelerates case resolution times
  • Reduces repetitive manual lookups for HR staff
  • Improves employee satisfaction with faster, more accurate support
  • Enables HR to focus on strategic initiatives rather than transactional tasks

Best Practices for Getting It Right

Start with the employee journey

Don’t just integrate for the sake of it

Identify key touchpoints such as onboarding, job changes and offboarding, and then design your workflows around those moments.

Use the tools you already have

Consider using pre-built connectors

ServiceNow’s IntegrationHub includes pre-built connectors for Workday, PeopleSoft and many others. Consider using these before building custom integrations.

Keep data clean and consistent

Consistency through all systems

Ensure that employee IDs, department codes and job titles are consistent across all systems. A little data governance saves a lot of headaches later.

Think security-first

Use secure authentication

Use secure authentication (OAuth, SAML) and ensure that each workflow only accesses the data it needs.

Measure and improve

Track metrics

Track metrics such as onboarding completion time, case resolution speed and employee satisfaction. Use ServiceNow dashboards to identify bottlenecks.

From Technology to Strategy: Why flowworkx?

At flowworkx, we understand that modern HR is about more than just policies and processes. It's about creating seamless, human-centered experiences that drive engagement and performance. Our ServiceNow experts combine deep HR expertise with a sharp focus on outcomes that matter to you!

We help HR teams shift from reactive to proactive by:

Automating workflows

Integrating with platforms like Workday and PeopleSoft

Delivering insights that support strategic decision-making

With flowworkx, you gain a partner who understands HR, recognizes your challenges, and provides scalable solutions.

The Bottom Line

Workday, PeopleSoft and Oracle HRMS (and many others) are powerful systems of record. ServiceNow, on the other hand, is an excellent system of action. Together, these systems create a strong employee experience platform that reduces friction, saves time, and delivers measurable value.

If you’re looking to get started, focus on employee journeys rather than system connections. When you design with the employee in mind, the technology falls into place, and the ROI follows.

Contact us

Want to see how ServiceNow can transform your HR Workflows? Let’s talk about building an integration strategy that fits your business!

Blog

ServiceNow Workplace Delivery: Future-Proof Facilities

ServiceNow Workplace Delivery transforms facility management - smart, strategic, and focused on employee experience. Learn how it works now!
Kompetenz

Workflow Automation

Boost efficiency with workflow automation. Leverage ServiceNow to digitize, streamline & optimize IT, employee & customer workflows.

Produkt

ServiceNow – Automate & Optimize Workflows for Enterprises

ServiceNow streamlines IT, HR and business workflows with automation and AI. Enhance efficiency, reduce costs and drive digital transformation on a unified platform.

Kompetenz

Customer Relation & Service Management

Customer Relation & Service Management
Kompetenz

Business Process Automation (BPA)

BPA uses technology to automate complex and repetitive processes, driving efficiency, digital transformation, cost reduction, and improved service delivery.
Kompetenz

ServiceNow GRC

We support organizations throughout their GRC journey, starting with a comprehensive assessment and the definition of an enterprise-wide risk and compliance framework.
Success Story

App Dev Reference

Learn how a retail company is using flowworkx to leverage the ServiceNow App Engine to automate centralized and repeatable business processes for their stores, increasing efficiency and accuracy.
Success Story

Bank Reference

Financial institution replaces ITSM system with Flowworkx. Efficiency and transparency increase.
Success Story

Pharma Reference

Long-term project to streamline processes and increase productivity. Find out more here.
Success Story

Truck Manufacturer Reference

Read how a global truck manufacturer partnered with us to align its ServiceNow licences with actual usage and strategic priorities and achievd up to €3 Million annual savings.
Success Story

Insurance Reference

Read how a Dutch insurance company was able to reduce its operating costs while providing high-quality IT services.
Kompetenz

Enterprise Service Management (ESM)

Enhance efficiency with ESM. Standardizing processes, leverage AI & automation, and improving service delivery across all departments.
Produkt

Servicely: AI-Powered Enterprise Service Management for SMEs

Servicely automates IT, HR & service workflows with AI-driven ESM. Streamline processes, eliminate silos & enhance efficiency with low-code workflow automation.
Success Story

Financial Service Provider Reference

Read how a leading German financial services provider achieved faster incident resolution, greater transparency, and a more reliable ServiceNow platform with our support.
Übersicht

Info Hub

In-depth insights and practical contributions on relevant topics and developments relating to our projects and success stories.
man with smartphone it jobs timetoact group
Jobs

Senior Technical Consultant ServiceNow (w/m/d)

FWX | DACH, Köln oder Home Office | Vollzeit & Festanstellung | Ab sofort

We are part of TIMETOACT GROUP