ServiceNow

ServiceNow streamlines IT, HR & business workflows with automation & AI. Enhance efficiency, reduce costs & drive digital transformation on a unified platform.

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ServiceNow is an intelligent platform that provides a suite of applications designed to automate various business processes across the organisation. The Technology Workflows within ServiceNow are a set of solutions designed to streamline and automate IT operations and other enterprise service management processes within an organisation. These workflows help to manage and integrate various Enterprise processes (like IT, HR and Facility Management), ensuring efficiency, consistency, improved service delivery and reduction of costs. This all delivered through a unified platform. 

ServiceNow operates a globally distributed network with 11 data centers across 5 continents, ensuring high availability and performance for its cloud-based platform. This network serves customers in over 190 countries, providing them with seamless access to ServiceNow’s suite of solutions.   

More about ServiceNow

ServiceNow is supporting the following workflows:

Technology Workflows

Key components include: 

  • IT Service Management (ITSM)  

  • Vendor & Contract Management  

  • IT Operations Management (ITOM)  

  • IT Asset Management (ITAM)  

  • Strategic Portfolio Management (SPM)  

  • DevOps  

  • Environmental, Social and Governance Management (ESG)  

Employee Workflows

Key components include:  

  • HR Service Delivery (HRSD)  

  • Workplace Service Delivery (WSD)/ Facility Management  

  • Employee Growth and Development (EGD)  

Customer Workflows

Key components include:  

  • Customer Service Management (CSM)  

  • Field Service Management (FSM) 

  • Sales & Order Management (CRM module)

 

Governance, Risk and Compliance Workflows

Key components include:  

  • Security Operations (SecOps)  

  • Integrated Risk Management (IRM)  

Creator Workflows

Key components include: 

  • App Engine  

  • Automation Engine  

  • Integration Hub  

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Produkt

Servicely: AI-Powered Enterprise Service Management for SMEs

Servicely automates IT, HR & service workflows with AI-driven ESM. Streamline processes, eliminate silos & enhance efficiency with low-code workflow automation.
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Enterprise Service Management (ESM)

Enhance efficiency with ESM. Standardizing processes, leverage AI & automation, and improving service delivery across all departments.
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Workflow Automation

Boost efficiency with workflow automation. Leverage ServiceNow to digitize, streamline & optimize IT, employee & customer workflows.

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Business Process Automation (BPA)

BPA uses technology to automate complex and repetitive processes, driving efficiency, digital transformation, cost reduction, and improved service delivery.
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ServiceNow GRC

We support organizations throughout their GRC journey, starting with a comprehensive assessment and the definition of an enterprise-wide risk and compliance framework.
Success Story

App Dev Reference

Learn how a retail company is using flowworkx to leverage the ServiceNow App Engine to automate centralized and repeatable business processes for their stores, increasing efficiency and accuracy.
Kompetenz

IT Asset Management with ServiceNow

TitelStrategic, Efficient, and Trusted: We empower Organizations to Take Control of Their IT Assets with Vision, Experience, and Technology.
Blog

ServiceNow Workplace Delivery: Future-Proof Facilities

ServiceNow Workplace Delivery transforms facility management - smart, strategic, and focused on employee experience. Learn how it works now!
Blog

Unlocking Value of your HR system with ServiceNow

HR-Systeme wie Workday oder SAP verwalten Daten – ServiceNow ergänzt sie um smarte Workflows und verbessert so die gesamte Employee Experience.
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Jobs

Senior Technical Consultant ServiceNow (w/m/d)

FWX | DACH, Köln oder Home Office | Vollzeit & Festanstellung | Ab sofort
Kompetenz

Customer Relation & Service Management

Customer Relation & Service Management
Success Story

Bank Reference

Financial institution replaces ITSM system with Flowworkx. Efficiency and transparency increase.
Success Story

Truck Manufacturer Reference

Read how a global truck manufacturer partnered with us to align its ServiceNow licences with actual usage and strategic priorities and achievd up to €3 Million annual savings.
Success Story

Financial Service Provider Reference

Read how a leading German financial services provider achieved faster incident resolution, greater transparency, and a more reliable ServiceNow platform with our support.
Success Story

Pharma Reference

Long-term project to streamline processes and increase productivity. Find out more here.
Success Story

Insurance Reference

Read how a Dutch insurance company was able to reduce its operating costs while providing high-quality IT services.
Übersicht

Info Hub

In-depth insights and practical contributions on relevant topics and developments relating to our projects and success stories.

We are part of TIMETOACT GROUP