ServiceNow streamlines IT, HR & business workflows with automation & AI. Enhance efficiency, reduce costs & drive digital transformation on a unified platform.
ServiceNow
ServiceNow is an intelligent platform that provides a suite of applications designed to automate various business processes across the organisation. The Technology Workflows within ServiceNow are a set of solutions designed to streamline and automate IT operations and other enterprise service management processes within an organisation. These workflows help to manage and integrate various Enterprise processes (like IT, HR and Facility Management), ensuring efficiency, consistency, improved service delivery and reduction of costs. This all delivered through a unified platform.
ServiceNow operates a globally distributed network with 11 data centers across 5 continents, ensuring high availability and performance for its cloud-based platform. This network serves customers in over 190 countries, providing them with seamless access to ServiceNow’s suite of solutions.
ServiceNow is supporting the following workflows:
Technology Workflows
Key components include:
IT Service Management (ITSM)
Vendor & Contract Management
IT Operations Management (ITOM)
IT Asset Management (ITAM)
Strategic Portfolio Management (SPM)
DevOps
Environmental, Social and Governance Management (ESG)
Employee Workflows
Key components include:
HR Service Delivery (HRSD)
Workplace Service Delivery (WSD)/ Facility Management
Employee Growth and Development (EGD)
Customer Workflows
Key components include:
Customer Service Management (CSM)
Field Service Management (FSM)
Sales & Order Management (CRM module)
Governance, Risk and Compliance Workflows
Key components include:
Security Operations (SecOps)
Integrated Risk Management (IRM)
Creator Workflows
Key components include:
App Engine
Automation Engine
Integration Hub
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