Independent, pragmatic, focused on business outcomes
Advise: Services for measureable ServiceNow Success
With our Advisory services we help you manage your ServiceNow implementation with clarity and measurable results. As trusted advisors, we support organizations in shaping their ServiceNow strategy to ensure it delivers tangible business value. We empower you to make confident decisions and unlock the full potential of ServiceNow, from governance models to roadmap planning.
How we work
Independent & pragmatic
We tell you what will work in your context and what won’t.
End-to-end-Ownership
Advisory, implementation, and optimization from a single team.
Compliance-aware
EU requirements and auditability are considered from day one.
Reusable assets
Scorecards, blueprints, and templates your teams can run with.
Partner network
Access to broader expertise through the TIMETOACT GROUP when needed.
Our Advisory Services
Contract & License Optimization
What it is
A fact-based review of your ServiceNow contracts, platform usage, and cost drivers. We identify shelfware, overlaps, and consolidation opportunities translating these insights into a negotiation and governance plan. We also support our clients in preparing for contract negotiations or renewals with ServiceNow.
Expected outcome
Lower total costs, higher platform utilization and fewer contractual surprises. Depending on their baseline and timing, many clients achieve double-digit reductions in total contract value.
Why flowworkx
Deep expertise in ServiceNow licensing, EU vs. US pricing mechanics, and carve-out/merger scenarios – combined with a neutral, data-driven approach.
Maturity Assessment (ITSM, IRM/GRC, CSM)
What it is
A structured, vendor-neutral assessment across processes, data, organizational setup, and platform configuration – benchmarked against best practices and out-of-the-box capabilities.
Expected outcome
A shared understanding of your current state, clarity on what to address first, and a clear way to measure progress, all of which eliminates noise and accelerates time-to-value.
Why flowworkx
Our hands-on consultants are skilled both building and assessing. Their recommendations are implementation-ready, not just slideware.
Platform Strategy & Roadmap
What it is
A practical, actionable plan to align ServiceNow capabilities with your business goals. It covers architecture, data, integrations, and security, and provides a realistic sequence of steps.
Expected outcome
Investments that are clearly tied to business value, fewer detours along the way, and a predictable delivery pipeline.
Why flowworkx
We balance ambition with feasibility. The roadmap is execution-ready and respects your team’s capacity, governance model, and priorities.
Center of Excellence (CoE) & Governance Blueprint
What it is
An operating model to scale ServiceNow safely. It defines roles, processes, and quality gates to ensure fast, secure, and compliant delivery.
Expected outcome
Consistent quality, reduced operational and audit risk, and less dependency on individual experts.
Why flowworkx
We provide proven templates that we tailor to your organization. They are lightweight, yet complete, and ready to use.
Value Realization Plan
What it is
A structured approach to prove the value of your ServiceNow investments, from idea to dashboard. We define how outcomes are measured, owned, and reported throughout your organization.
Expected outcome
Transparent progress, credible business cases, and stronger executive buy-in.
Why flowworkx
We link deliveries to measurable outcomes and keep the reporting simple enough to be used.
Contract & License Optimization
Ready to unlock more value from your ServiceNow environment?
Contact us if you want to learn how we can help you to get more value from your ServiceNow environment.
Kompetenz
Implement: Turning Strategy into Sustainable Solutions
Kompetenz
ServiceNow GRC
Kompetenz
Optimize: Keeping ServiceNow Running Strong
Kompetenz
IT Asset Management with ServiceNow
Produkt
ServiceNow – Automate & Optimize Workflows for Enterprises
Kompetenz
Customer Relation & Service Management
Kompetenz
Enterprise Service Management (ESM)
Blog
Flow Designer vs. Traditional Scripting in ServiceNow
Blog
ServiceNow Workplace Delivery: Future-Proof Facilities
Produkt
Servicely: AI-Powered Enterprise Service Management for SMEs
Blog
Unlocking Value of your HR system with ServiceNow
Service
Managed Service
Service
Staffing Services
Service
Consulting / Professional Services
Success Story
Financial Service Provider Reference
Kompetenz
Business Process Automation (BPA)
Kompetenz
Workflow Automation
Jobs
Senior Technical Consultant ServiceNow (w/m/d)
Jobs
Enterprise Service Management Consultant (f/m/d)
Service
