Turning Strategy into
Sustainable ServiceNow Success

One integrated approach. No handover gaps. Measurable results. 

 

At flowworkx, we bring years of hands-on ServiceNow experience to help organizations achieve clarity, measurable results, and long-term value. What makes us different? We don’t treat advisory, implementation, and optimization as isolated steps, they are all connected.  

Every insight we provide during the advisory phase directly influences how we design, build, and continuously improve your platform. This approach results in fewer surprises, a faster time to value, and a platform that delivers from day one and continues to improve. 

Our Integrated Approach:
Advise → Implement → Optimize

We don't just offer individual services, we provide a seamless experience. Each phase builds on the previous one, turning strategy into action and action into sustained value. 

Advisory

Strategy That Leads to Action  

We start by creating a clear, fact-based strategy. From Contract & License Optimization and Maturity Assessments to Platform Roadmaps, Governance Blueprints, and Value Realization Plans, our recommendations are designed to be implemented. This means fewer surprises later on, and a roadmap that your team can actually follow. 

Implementation

Build with Purpose  

Our advisory work establishes guardrails and priorities from the beginning, making implementation faster, cleaner, and more predictable. We deliver Agile Sprints, Solution Architecture, Configured Modules, Data Migration, and Organizational Enablement, focusing on maintainability and upgrade readiness. All of these are guided by the principles we set during the advisory phase. 

Optimization

Continuous value, aligned with your strategy

Our work doesn’t stop after go-live. With SLA-Based Support, Platform Administration, Release & Upgrade Management, KPI Reporting, and Enhancement Management, we ensure that your ServiceNow platform remains aligned with the strategy we defined together. We measure every against the business outcomes agreed upon during the advisory phase.   

Why flowworkx? A Connected Story

 

We’ve seen too many ServiceNow projects fail because strategy and execution were disconnected. That’s why we built Flowworkx around the guiding principles that advice should lead to action and that action should deliver measurable value. 

Here's how we make that happen:

We listen first.

Then we design a roadmap that your team can actually deliver.

We implement with discipline.

The guardrails established during the advisory phase guide every decision to avoid technical debt.

We optimize continuously.

We measure success against the KPIs and value targets that we defined together.

This integrated approach eliminates handover gaps and conflicting priorities, putting one team in charge of achieving outcomes from start to finish.

Are you ready to connect your ServiceNow strategy with real-world outcomes?

Let's talk about how Flowworkx can support you every step of the way. We deliver advisory, implementation, and optimization services as one. 

Blog

Unlocking Value of your HR system with ServiceNow

HR-Systeme wie Workday oder SAP verwalten Daten – ServiceNow ergänzt sie um smarte Workflows und verbessert so die gesamte Employee Experience.

Service

Managed Service

flowworkx offers 24/7 managed services for ServiceNow. Ensure smooth IT operations and expert support while focusing on core business.

Service

Staffing Services

flowworkx offers temporary deployment of skilled ServiceNow specialists to support project needs or address short-term staffing gaps in ServiceNow management or DevOps teams.

Service

Consulting / Professional Services

Consulting / Professional Services

Kompetenz

Customer Relation & Service Management

Customer Relation & Service Management

Success Story

Financial Service Provider Reference

Read how a leading German financial services provider achieved faster incident resolution, greater transparency, and a more reliable ServiceNow platform with our support.

Kompetenz

Enterprise Service Management (ESM)

Enhance efficiency with ESM. Standardizing processes, leverage AI & automation, and improving service delivery across all departments.

Kompetenz

Advise: Services for measureable ServiceNow Success

flowworkx provides independent and pragmatic ServiceNow advisory that delivers measurable outcomes, clear strategy, actionable roadmaps and governance that unlocks real business value.

Produkt

Servicely: AI-Powered Enterprise Service Management for SMEs

Servicely automates IT, HR & service workflows with AI-driven ESM. Streamline processes, eliminate silos & enhance efficiency with low-code workflow automation.

developer working it jobs timetoact group
Jobs

Enterprise Service Management Consultant (f/m/d)

FWX | DACH or Home Office | Full-time & Permanent employment | Available now

Blog

Flow Designer vs. Traditional Scripting in ServiceNow

Learn when to use Flow Designer or scripting in ServiceNow to achieve better performance, scalability, and maintainable automation.

Blog

ServiceNow Workplace Delivery: Future-Proof Facilities

ServiceNow Workplace Delivery transforms facility management - smart, strategic, and focused on employee experience. Learn how it works now!

Service

Health Assessment

Optimize your ServiceNow instance with our Health Assessment service. Audit performance, security, compliance, and ROI. Certified experts deliver actionable insights. Get a free scoping call!

Kompetenz

Implement: Turning Strategy into Sustainable Solutions

flowworkx takes a structured implementation approach designed for long-term impact, ensuring that every decision, integration, and workflow supports a scalable and maintainable ServiceNow platform.

Kompetenz

Workflow Automation

Boost efficiency with workflow automation. Leverage ServiceNow to digitize, streamline & optimize IT, employee & customer workflows.

Service

Custom App Development

Elevate efficiency with custom ServiceNow application development by flowworkx. Build low-code workflow apps, AI automation, and industry-specific solutions with our certified experts.

Kompetenz

Business Process Automation (BPA)

BPA uses technology to automate complex and repetitive processes, driving efficiency, digital transformation, cost reduction, and improved service delivery.

Kompetenz

IT Asset Management with ServiceNow

TitelStrategic, Efficient, and Trusted: We empower Organizations to Take Control of Their IT Assets with Vision, Experience, and Technology.

Success Story

App Dev Reference

Learn how a retail company is using flowworkx to leverage the ServiceNow App Engine to automate centralized and repeatable business processes for their stores, increasing efficiency and accuracy.

Kompetenz

Optimize: Keeping ServiceNow Running Strong

Keep ServiceNow running strong: Optimize performance, boost stability, and turn upgrades, KPIs, and enhancements into lasting business value.

We are part of TIMETOACT GROUP