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Health Assessment

Optimize your ServiceNow instance with our Health Assessment service. Audit performance, security, compliance, and ROI. Certified experts deliver actionable insights.

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A healthy ServiceNow environment is the backbone of your digital operations. At Flowworkx, we excel in diagnosing, troubleshooting, and optimizing ServiceNow instances to ensure top performance, adherence to industry standards, and adaptability for your growing business needs. Our Health Assessment service delivers strategic insights that help mitigate risks, drive cost savings, and uncover untapped value within your system.

Why Conduct a ServiceNow Health Assessment?

Over time, platform configurations, customizations, and integrations can lead to inefficiencies, security gaps, or compliance risks. Our assessment helps you: 

  • Identify performance bottlenecks slowing workflows or user adoption. 

  • Uncover security vulnerabilities in roles, access controls, or integrations. 

  • Optimize licensing costs by eliminating unused features or redundant processes. 

  • Ensure compliance with ServiceNow leading practices and regulatory standards. 

  • Prepare for upgrades by addressing technical debt and compatibility issues. 

Our Health Assessment Framework

We evaluate your ServiceNow environment across six critical dimensions:

Performance & Stability

  • Analyze instance speed, API response times, and database efficiency. 

  • Identify memory leaks, long-running scripts, or UI latency. 

  • Review scheduled jobs, workflows, and integrations for resource optimization. 

Security & Compliance

  • Audit user roles, ACLs, and data encryption practices. 

  • Check for vulnerabilities in integrations, MID Server configurations, or legacy plugins. 

  • Validate GDPR, HIPAA, or SOC 2 compliance (industry-specific). 

Configuration & Customization

  • Assess code quality, script hygiene, and technical debt. 

  • Review UI policies, business rules, and workflow design for scalability. 

  • Flag deprecated features or unsupported customizations. 

Data Integrity & Architecture

  • Evaluate data model design, table relationships, and CMDB accuracy. 

  • Identify redundant tables, unused fields, or data duplication. 

  • Optimize reporting and analytics performance. 

Upgrade Readiness

  • Check compatibility with the latest ServiceNow release. 

  • Test custom apps, integrations, and plugins for upgrade risks. 

  • Provide pre-upgrade cleanup recommendations. 

Adoption & ROI

  • Analyze user engagement metrics and license utilization. 

  • Identify underused modules or features that could drive greater value. 

  • Recommend training or process improvements to boost ROI.

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Why Flowworkx?

ServiceNow-Certified Experts

Our consultants hold certifications across all major ServiceNow product lines and specialties.

Industry-Specific Expertise

Deep knowledge of verticals like healthcare, finance, manufacturing, and public sector.

Vendor-Agnostic Guidance

We prioritize your success, not platform upsells.

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