Enhancing IT Processes with ServiceNow's App Engine

Learn how a retail company is using flowworkx to leverage the ServiceNow App Engine to automate centralized and repeatable business processes for their stores, increasing efficiency and accuracy.

In today's fast-paced business environment, managing and automating IT processes is crucial for maintaining agility, innovation, security, compliance, and productivity. Businesses are increasingly using ServiceNow's App Engine to manage and automate IT processes. This versatile platform helps organizations automate workflows, ensure compliance, manage digital assets, and improve efficiency and productivity. 

Challenge:

Solution for centralizing store information and automating repeatable business processes

A leading European retailer supports franchisees with marketing, communication, assortment, and store design. To do so effectively, headquarters requires accurate store data like contact details, opening hours, and marketing materials. 

The retailer needed a solution to centralize store information and automate repeatable business processes to enhance efficiency and accuracy. 

Why ServiceNow App Engine?

The retailer chose ServiceNow's App Engine for its robust capabilities in developing and deploying applications quickly, improving customer experience, and ensuring data governance and compliance. 

Project Start and Implementation

The project began with the development of the RetailData App, designed to centralize store information and streamline processes. 

The RetailData App centralizes store information, ensuring headquarters can provide precise support. Store owners access a self-service portal to submit requests, which are processed and approved as needed. Previously, manual file uploads made updating store hours error-prone. Now, a workflow-driven request system automates changes, instantly updating Google via integration. 

Added value for the customer: 

Greater data accuracy and efficiency

The RetailData App enhances data accuracy, efficiency, and self-service for both store owners and headquarters. 

Customer Benefits:

Empowered Store Owners

Independently update RetailData for accuracy

Single Source of Truth

Centralized data improves first-time-right rates

Cross-Department Efficiency

Eliminates reliance on outdated Excel sheets

Automated Opening Hours

Saves time with a self-service, holiday-proof workflow

Next Steps:

The retailer plans to continue leveraging ServiceNow's App Engine to further enhance their IT processes and explore additional automation opportunities. 

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